Frequently Asked Questions
Everything you need to know about orders, shipping and returns.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.
Our Products
Our Three Ranges at a Glance
| Forever Amalfi — Gold-Filled | Forever Amalfi — Steel | Sun-Kissed — 18K Gold Plated | |
|---|---|---|---|
| Material | 14K & 18K Gold Filled | 316L Stainless Steel | Gold Plated |
| Water-Resistant | Yes | Yes | Yes |
| Hypoallergenic | Yes | Yes | Yes |
| Tarnish-Resistant | Yes | Yes | Yes |
| Durability | Excellent | Excellent | Good |
| Best for | Everyday luxury | Active lifestyles | Trend pieces, gifting |
| Price point | Premium | Mid-range | Accessible |
What is the difference between gold filled and gold plated?
Gold filled contains at least 1/20th (5%) solid gold by weight, mechanically bonded to the base metal — making it significantly more durable than gold plated, which has only a thin surface coating. For a full breakdown, visit our Jewellery Guide at /pages/jewellery-guide.
Is stainless steel jewellery safe for sensitive skin?
Yes. Our 316L stainless steel is hypoallergenic and one of the best choices for sensitive skin.
Which range is best for everyday wear?
All three ranges are designed for everyday wear. Every piece across our Gold-Filled, Steel and Gold Plated ranges are water-resistant, tarnish-resistant and hypoallergenic — so you can wear your jewellery with confidence day after day.
Shipping & Delivery
How long does delivery take?
We ship within Australia and internationally to the United States, Canada, New Zealand, and the United Kingdom.
Australia: Standard shipping typically takes 3–7 business days. Express post is available at checkout for delivery in 1–3 business days.
International: Standard shipping is a flat rate of $26.00 AUD and typically takes 7–21 business days depending on your location. Please note that international orders may be subject to customs duties, taxes, or import fees charged by your country's customs authority — these are the responsibility of the recipient.
Do you ship Australia-wide and internationally?
Yes! We ship to every state across Australia — Sydney, Melbourne, Brisbane, Perth, Adelaide, and everywhere in between. We also ship internationally to the United States, Canada, New Zealand, and the United Kingdom. All orders are carefully packaged and dispatched promptly.
Returns, Exchanges & Refunds
What is your return policy?
We offer a 30-day return policy on unworn items in their original packaging for a full refund or exchange. To initiate a return, email hello@amalfilane.com within 30 days of receiving your order. Return postage is the customer's responsibility, except where the item is faulty or we've made an error — in which case, we've got you covered.
Please note: all sale items and orders placed using a discount code are final sale — no returns or exchanges unless the item arrives damaged or defective.
Can I return earrings?
For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.
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